Team Leader – Customer Service & Admin - Operations @ KONE
Job Description: KONE is looking for a Team Leader for the CS&A Ops department. This position is an excellent opportunity for a strong leader who thrives in a dynamic environment and is ready to drive change.
Your Role: As a Team Leader at KONE, you will be responsible for:
- Administrative management of KONE construction sites and invoice management.
- Collaboration throughout the project lifecycle.
- Managing interactions with internal clients for reporting.
- Coordination with project supervisors.
- Improving procedures and identifying efficiency gains.
- Taking initiative and proposing innovative solutions to improve service and workflow.
- Monitoring and managing team performance, ensuring KPI compliance.
- Using customer service data to identify areas for improvement.
- Compliance with company policies and global processes.
- Managing team operations within budget while ensuring efficiency.
- Implementing and overseeing new tools, processes, and systems to optimize team performance.
People Management:
- Setting goals and creating personal development plans and individual development plans for team members.
- Promoting skill development , ensuring continuous improvement of competencies.
- Creating a collaborative environment that encourages information sharing and teamwork.
- Ensuring the integration and training of competent new members.
- Fostering a positive work culture to enhance employee engagement.
Client Management:
- Ensuring effective complaint management , guaranteeing prompt responses and follow-ups.
- Improving the customer experience by adopting a customer-centric approach within the team.
What You Bring:
- Proven leadership experience – you know how to guide, support, and inspire a team.
- Proficiency in French, Dutch, and English – these languages are essential for this position.
- Technical expertise – experience with SAP, Salesforce, and strong general IT skills.
- Multitasking skills – you can manage priorities effectively in a dynamic environment.
- Change-ready mindset – you embrace transformation and drive continuous improvement.
- Attention to detail and quick execution.
- Experience in administration, invoicing, and order management.
Why Join KONE?
- Position based in Brussels, in a central and easily accessible office.
- A key position within a global leader in innovative solutions.
- The opportunity to shape and develop a new unified team .
- A competitive salary package with attractive benefits.
💡 Ready to lead and make an impact? Join KONE today!
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At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers
