In this role, you will be responsible for managing the back-office team in Zagreb and Ljubljana and contributing to the achievement of profit, sales and quality targets.
Do you have proven professional experience in customer service and at least 4 years' successful experience in team management?
Are you passionate about leading teams and coaching them to success by focusing on customer satisfaction and efficiency?
Do you want to work in an exciting international environment and are you ready to take the next step in your career? Then this could be an opportunity for you!
Your main tasks will be
- Responsibility for team (7 people)
- Assessing team skills and defining individual development plans
- Working with and leading projects
- Coordination role for internal activities
- Developing customer service, supervisory support and back-office activities
Requirements:
- Proven experience in Customer Service, People and Client Management.
- Croatian native, Fluent Slovenian & high-level English language proficiency is mandatory
- Proficiency in standard IT tools (MS-Office).
- Knowledge of ERP, CRM (ideally Salesforce) would be an asset
- Ability to multitask with flexible attitude
- Excellent communication skills
- Understanding of technical reports, talent and taste for numbers
- Affinity or experience in sales or the sales process
- Strong sense of responsibility, organizational skills and customer orientation
- Good analytical skills, interdisciplinary approach
- Self-motivated and reliable
What do we offer?
- Career progression opportunities in global organisation
- Full-time role enabling you manage a function and make it your own
- Mobile phone, notebook
- Cafeteria
- Additional health insurance
- Comprehensive learning and development programs covering a wide range of professional skills
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers
