Head of Service Repairs, Eastern Europe & Mediterranean

We are seeking an experienced and strategic leader to join our organization as Head of Service Repairs for the Eastern Europe & Mediterranean (EEM) region. In this pivotal role, you will be responsible for developing and implementing comprehensive service strategies across 16 frontline operations within the region. The primary objective is to enhance service offerings, drive transformational change, and create innovative solutions that deliver cost-effective, consistent, and reliable maintenance services to our customers.

Key Responsibilities:

• Analyze market data to develop and implement effective service growth strategies across the EEM region

• Accelerate digital strategy implementation and process automation to improve operational efficiency

• Drive sales performance improvement for service repairs throughout the region

• Develop and implement a proactive approach to secure NEB (New Equipment Business) conversions, ensuring zero conversions are lost

• Lead efforts to secure and extend the existing maintenance portfolio, optimizing pricing and profitability of customer accounts

• Create targeted sales campaigns that effectively leverage customer data and repair history

• Build commercial models focused on proactive lead generation

• Develop and enhance sales support tools and lead generation systems

• Shape pricing strategy and ensure profitability across the regional Service sector

• Design and lead sales campaigns that leverage customer collaboration history and service data

• Build commercial models focused on proactive lead generation

• Develop tools and solutions that support sales and lead generation efforts

• Build and implement strategies focused on growing service sales and enhancing customer experience

• Champion preventive maintenance as a key factor in driving customer satisfaction

• Drive transformational initiatives that enhance service delivery capabilities

• Create collaboration frameworks to optimize cross-functional efforts in serving our customers

Expectations:

• 5+ years of experience in service operations management, systems, or related technical field

• Proven track record of developing and implementing successful service strategies

• Experience managing teams across multiple locations or countries

• Strong skills in market analysis and data-driven strategy creation

• Solid understanding of pricing, customer lifecycle, and lead generation models

• Ability to manage cross-functional projects and align different teams toward a common goal

• Passion for innovation, automation, and digital transformation

• Strong communication skills

• Fluent English – both written and spoken – is required to operate in an international environment

What We Offer:

• A role with real impact on the development of a core business area

• An international and dynamic working environment

• Attractive employee benefits

• Company car

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers

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