A challenging opportunity for a graduate to expand you knowledge of maintenance operations and develop a broad range of competences, based in Brussels.
The Service Team Leader's role is to build long-term professional relations with existing customers, and manage the service technicians. You interact with the customers and the end-users, inspectors and consultants, the technicians, your manager, the sales persons, the KONE Call Center, technical support, the spare back-office administrator and purchasing department, the invoicing team, the HR team. You are at the core of our activities and manage the maintenance activities. The position is based in the building of our client.
Responsibilities and key activities:
- Communicate to customers that promises have been delivered
- Ensure that customers' queries are answered on time and with the appropriate attention and makes sure complaints are solved accurately and on a timely basis
- Ensure high quality of service through presence in the field, regular field audits (approximately 2 per month) and promoting safety and quality culture
- Develop the competences, motivation and overall performance of the technicians
- Ensure that the processes and maintenance methods are followed
- Ensure the correct level of resourcing in the short-term through absence management and in the mid-term through capacity planning (together with your manager)
- Accountable for determining and checking technicians’ performance objectives
- Manage orders and material stocks
Who are you:
- Fluent in French (knowledge of Dutch, English is a plus)
- Bachelor degree in Engineering, Electromechanics, Construction, Civil- or Industrial Engineering or other relevant field.
- Preferably 2 years of experience in a relevant industry
- You have a successful experience in the management of a team
- Good communication skills with basic IT skills
- You are legally entitled to work in Belgium
What we offer:
This is a great opportunity for an aspiring junior teamleader to join a dynamic company. You will work for a global company and certified Top Employer, with an open company culture where employee development is central and internal mobility is encouraged. You will receive a competitive salary with attractive extralegal advantages (e.g., meal vouchers, company car, net allowance, phone, …)
To apply for this position please attach your CV and Motivational Letter In French.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers
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