At KONE, our purpose is to improve the flow of urban life. We make people's journeys safe, convenient, and reliable in and between buildings. Within Commercial & Operations (C&O), we drive the development and deployment of service and digital offerings globally.
We are looking for a
Senior Offering Manager, Customer Digital Experience
to join our Service & Digital Offering team in Espoo, Finland .
In this exciting role, you will be working with service digital offerings, focusing on customer digital experience, end-user communication, and API ecosystem development. You will play a key role in ensuring continuity of existing services while driving the development of new digital offerings.
This role is a fixed-term position (May 2026 – December 2026) based in Espoo, Finland, with an opportunity to contribute to critical digital service continuity and development during a key period.
Key responsibilities
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Own and drive service customer digital experience offerings, including end-user communication solutions
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Ensure continuity and performance of existing digital service offerings
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Develop and scale new digital service offerings in line with business needs
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Lead and coordinate API ecosystem development and integrations
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Drive customer portal integrations and digital user journeys
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Enable and expand QR code-based end-user communication solutions
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Collaborate cross-functionally with Product (KTI), Areas, and Front Lines
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Ensure full lifecycle performance: from concept → commercialization → deployment → operations.
Requirements for the role
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Experience in offering management, product management, or digital service development
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Strong understanding of customer digital experience (CX) and service ecosystems
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Experience working with APIs, integrations, or digital platforms
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Proven ability to drive cross-functional initiatives in a global organization
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Understanding of end-to-end service lifecycle (development, deployment, operations)
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Commercial mindset with focus on business impact and customer value.
To succeed in this role, we expect you to have
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Strong ownership mindset and ability to operate with autonomy
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Excellent stakeholder management skills across global and local teams
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Strategic thinking combined with hands-on execution capability
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Ability to balance running business (existing services) and building new offerings
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Strong problem-solving skills in complex, fast-moving environments
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Fluent English communication skills.
Want to #JoinOurFlow ?
If you think this could be an inspiring challenge for you, please tell us more about yourself and why you are interested in this specific role and submit your CV and application via our Careers site by May 20th at the latest.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://careers.kone.com/en/
