Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable.
Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes , Corporate Knights for clean capitalism and others. 

As a KONE Business Service Agent , you will partner with Key Account Managers to manage customer accounts and ensure invoices are submitted accurately, timely, and according to KONE collection compliance.

Essential Functions:

Manage all aspects of invoicing in an efficient and effective manner and in accordance with business/customer/legal laws, policies, procedures, and contractual requirements.
Own production and submission of key and non-key account invoices to the customer.
Coordinate with branches and account managers to ensure that all requirements are met for invoicing all accounts.
As subject matter expert (SME) for service billing process, will be responsible for maintaining billing documents for all general and assigned customer-specific accounts.
Assist with A/R account reconciliation for assigned key accounts. Problem solving and investigation for invoice questions and concerns from internal or external customers.
Partner with Americas KONE Business Services and key account sales teams
Other duties as assigned

You will bring an Associate’s degree or equivalent to 2+ years of experience working in a high-volume Billing Role, including relevant experience in the finance/customer service/project management field to our KONE family.

Specific Skills, Knowledge & Behavior:

Excellent interpersonal skills
Strong focus on organization/prioritization/adaptability
Ability to manage multiple responsibilities while meeting company deadlines and customer requirements
Ability to effectively communicate with KONE employees and customers
Ability to work in a team environment
Working knowledge of Microsoft products
SAP experience a plus

About KONE

At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.

We hire individuals who value culture because we believe culture drives innovation:

We value your authentic self.
Collaborative, creative, and supportive work environment.
Passionate about safety, quality, and innovation
We care about the communities where we live and work.

Just some of our many benefits include:

Competitive salary
Flexible work schedule
Opportunities to learn and grow
401K Employer Match
401k Employer Non-elective Contribution
Well-being Program
Medical, Prescription, Dental and Vision Insurance
Digital Health Solutions & Telehealth
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Employee Family Assistance Program (EFAP)
Family & Medical Leave
Parental Leave
Leave to Care for a Domestic Partner
Paid Time Off & Holidays
Company Paid Life and AD&D Insurance
Supplemental Life and AD&D Insurance
Company Paid Short-term and Long-term Disability
Buy-Up Long-term Disability
Critical Illness Insurance
Hospital Indemnity & Accident Insurance
Identity Theft Protection
Legal Insurance
KONE Credit Union
Tuition Reimbursement
Commuter Benefits

Annual Base Pay Range:

The hiring range for this role is $52,100 – $68,355. The compensation package offered will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.

Variable Compensation

KONE Annual Bonus plan at 5% Target Incentive (50/50) based on achievement of company goals and individual goals.

Come share your passion and energy to make a positive impact at KONE for our customers and your career !

*Beware of Recruitment Scams!*

KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

KONE Business Services Agent

About KONE

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