Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes , Corporate Knights for clean capitalism and others.   

Are you ready to make your next career move to join our team as a Service Training Specialist – Technician Experience for KONE ?

***Location of Position: Flexible within major cities in the east region of the USA. This is a remote position.

Do you enjoy conducting trainings and developing others?
Does managing the production of training materials and tools excite you?
Do you thrive in areas where priorities change from time to time?
Are you skillful with elevator service/repair methods and tools?
Do you demonstrate a passion for quality and results?
Are you committed to promoting a safety culture in your team?

If you answered a resounding YES to these questions, then we have an amazing opportunity for you!  

As our  Service Training Specialist – Technician Experience, you will plan and conduct training sessions for technicians covering both new and existing service methods. Collaborate with business and function stakeholders and identify competence development needs and develop localized training for various target groups. This role is crucial in enabling field operatives to meet KONE's safety and quality standards, fulfill customer expectations, and achieve productivity targets.

You will bring 5+ years of technical experience to KONE. You will use the knowledge gained through your bachelor’s degree or 5 years of technical experience in a similar industry.

Additional Responsibilities:

Understand of how each technician process works down to the "key stroke required" to do each task.
Support competence development surveys, assessments and other ways to find out the competence development needs.
May supervise or conduct special training courses designed for selected key groups.
Maintain and analyze organization and individual training records to monitor the effectiveness of internal and external training programs
Stay current on developments and innovations in training and education in industry and government education sectors so that the organization’s training activities develop accordingly.
Ensures the training facilities and events meet KONE expectations.

At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.

We hire individuals who value culture because we believe culture drives innovation :

We value your authentic self.

Collaborative, creative, and supportive work environment.

Passionate about safety, quality, and innovation

We care about the communities where we live and work.

Just some of our many benefits include:

Competitive salary

Flexible work schedule

Opportunities to learn and grow

401K Employer Match

401k Employer Non-elective Contribution

Well-being Program

Medical, Prescription, Dental and Vision Insurance

Digital Health Solutions & Telehealth

Health Savings Account (HSA)

Flexible Spending Accounts (FSAs)

Employee Family Assistance Program (EFAP)

Family & Medical Leave

Parental Leave

Leave to Care for a Domestic Partner

Paid Time Off & Holidays

Company Paid Life and AD&D Insurance

Supplemental Life and AD&D Insurance

Company Paid Short-term and Long-term Disability

Buy-Up Long-term Disability

Critical Illness Insurance

Hospital Indemnity & Accident Insurance

Identity Theft Protection

Legal Insurance

KONE Credit Union

Tuition Reimbursement

Commuter Benefits

Come share your passion and energy to make a positive impact at KONE for our customers and your career ! 

*Beware of Recruitment Scams*   

Annual pay range

This role has been categorized as a remote position. Remote employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company . Employees may live in any location within the area of the role’s scope of responsibility. The national hiring range for this role is $120,300 – $157,920 . We would like candidates from the following cities:

Miami, Tampa, Orlando, Jacksonville, Charlotte, Atlanta, Birmingham, Nashville, and Knoxville.

The compensation package offered will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.

Variable Compensation

KONE Annual Bonus plan at 15% Target Incentive (60/40) based on achievement of company goals and individual goals.

Come share your passion and energy to make a positive impact at KONE for our customers and your career ! 

*Beware of Recruitment Scams!*

KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

Service Training Specialist

Commercial and Operations